General Information

All articles

• 

  Shipping information

  MK4 to MK4S upgrade  The current lead time is 2-3 weeks for both xLCD versions. Order week Order date Shipping estimate Week 33 starts August 12, 2024 Already shipped Week 34 starts August 19, 2024 Week 35 starts August 26, 2024 Currently ...

• 

  Customer support

  If you have any questions about 3D printing in general, about your order, shipping, calibration, or troubleshooting of your printer, don't hesitate to contact us! Printers that have non-supported modifications might ...

• 

  VAT (Value Added Tax) & Customs fees

  Orders within the EU As of 1 July 2021, updated EU VAT rules for business-to-consumer (B2C) transactions will apply. We, therefore, charge Value Added Tax (VAT), of the Standard rate, set ...

• 

  SD cards and USB drives

  As there are ways of remotely transferring files and starting prints, an SD card or USB flash drive is the most common and reliable way to get your files to ...

• 

  FAQ - Frequently Asked Questions

  How do I get the kit or assembled printer owner discount? As stated on our website: Prusa3D, if you purchase an assembled MK3S+ printer, we offer a 10% discount on your ...

• 

  Input Shaper (MK4/S, MK3.9/S, MK3.5/S, XL, MINI/+)

  Starting from firmware 5.0.0 for the MK4, and firmware 5.1.0 for the MINI/+ and the XL, the printers have the Input Shaper feature. The Original Prusa MK4S, MK3.9/S, and MK3.5/S ...

• 

  Notify me when available - How the system works

  Our e-shop recognizes three types of product availability: In stock - The product is in our local warehouse, and we are ready to ship it as soon as possible. Depending on ...

• 

  Food safe FDM printing

  Food-safe 3D printing is not as simple as it might seem. Here we outline some of the challenges. We also recommend you to check out our blog article where we ...

• 

  Original Prusa Serial Number

  Every Original Prusa printer has a unique serial number assigned to it. This is found on a silver sticker on every machine and is also hardcoded to the main controller ...

• 

  Warranty

  All of our products are covered under warranty. As we are based in Prague, Czech Republic, a European Union member state, European and Czech law apply. Rest assured that our Technical ...