Dock position out of bounds #17103 (XL)

What happened?

The XL tool heads are connected to a metal profile on the back extrusion of the XL. During the selftest of the multi-tool head, the wizard will guide you through the Dock position calibration to properly align the tool heads. In case the tools are not aligned correctly, this error will be shown.

Error name: Dock position out of bounds

Error code: #17102

How to fix it?

First, make sure that the metal profile that holds the extruders is all the way to the left side of the printer facing it from the back.

After that, restart the Dock Position calibration by going to LCD menu -> Control -> Calibrations & Tests -> 4 Dock Position Calibration. Align the tool heads again.

Was this article helpful?

This action is available only to registered users. Please log-in.

1 comment

Alex@APTO

•

Hello Prusa Team,
the error persists even after checking the position of the metal rod, even though the rod is already all the way to the left (viewed from behind). What else could be causing this? The XL used was purchased new and has never been used for printing.

Thank you very much.

Giuliano - Official Prusa CS

•

Hello. Please prepare some photos and contact the support via email or live chat.

Etelvina Mendonça

•

Olá, estou com o mesmo erro, a resposta dada pela equipa Prusa sobre tirar fotos e mandar um email deu resultado ou nem por isso? Ou conseguio resolver o problema de outra forma?

Obrigada :)

Etelvina Mendonça

•

Queria acrescentar também que para uma doca a calibração deu certo só para as 4 restantes é que dá erro. As 5 docas estão todas iguais fizemos os mesmo procedimentos em todas no entanto para a doca 3 a calibração deu certo e nas restantes não.

Jan Kratochvíl

•

Bom dia. Por favor, entre em contato com o nosso suporte técnico para resolver este problema.

Blas Palencia - Prusa Research

•

Olá Etelvina. Pedimos desculpa pelo inconveniente. Caso não tenha conseguido resolver o problema, por favor contacte os meus colegas da Equipa de Suporte.
https://help.prusa3d.com/article/customer-support_2287